Reference

Our Terms, Your Account — What Applies at nowgoul

Every account on nowgoul operates under a defined set of terms that govern how you access the lobby, how your payment details are handled via DANA, OVO, or GoPay, and what rights you hold as an account holder.

Account TermsData & PrivacyDANA, OVO, GoPay Policy ContextJurisdiction-Dependent AccessContact & Dispute Paths
nowgoul Our Terms, Your Account — What Applies at nowgoul
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If something in the terms is unclear, or you need to submit a formal request about your account data, these are the channels we monitor. All policy-related queries are routed to a dedicated team — not the general lobby support queue.

Team online

Live Chat

Open the chat widget inside your account dashboard. Policy queries are flagged separately from wallet issues so they reach the right team without delay.

Email Support

Send your written request to our support address. Include your registered wallet name — DANA, OVO, or GoPay — so we can locate your account record quickly.

Account Portal

Log in and use the Help section to submit a formal data-access or account-deletion request. Responses follow the timeline stated in our data-handling policy.

DATA AND SECURITY

How nowgoul Handles Your Data and Account Security

Account security and data handling are not afterthoughts here — they're built into how the platform processes every wallet link and session. Below are the four areas we take direct responsibility for.

Data Retention

We keep your account data only as long as your account is active or as required by applicable law. You can request a summary of what we hold through the account portal at any time.

Cookie Policy

Cookies are used to maintain your session and remember your wallet preference — DANA, OVO, or GoPay. You can adjust cookie settings in your browser; some lobby features require session cookies to function.

Account Security

Login uses OTP verification tied to your registered mobile number. If your wallet or phone number changes, update it through account settings before your next deposit to avoid verification delays.

Change Requests

To update personal data or request deletion, contact us via the account portal or email. We confirm receipt and process requests within the timeframe our data policy specifies.

Legal and Policy Questions — Answered Directly

These are the questions we see most often about how the terms work, what rights you have, and how to act on them.

Terms apply based on jurisdiction and eligible region. If your account is active in a supported area of Indonesia, the same core terms apply, but local law may add specific conditions.

Yes. Log into the account portal and submit a data-access request under the Help section. We'll confirm receipt and send the summary to your registered contact details.

Wallet references are removed from active use immediately. Transactional records may be retained for the period required by law, after which they are deleted from our systems.

We notify active accounts before any change takes effect. Check your registered email or in-app notification. Continued lobby use after the effective date counts as your acceptance.

Contact our support team before the effective date. That is the correct window to raise an objection or request account closure — raising it after the date has passed limits what we can do.

Access depends on local law and is available only where local law permits. We do not make legal determinations on your behalf — check the regulations applicable in your specific region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.