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How nowgoul Handles Your Personal Data

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we protect it.

Account data protectedDANA, OVO, GoPay contextYour rights, clearly statedNo data sold to third partiesContact us to request changes

Explore the Lobby Read FAQ

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply a layered approach to data protection across every part of your account — from the moment you log in to the moment a withdrawal reaches your OVO or GoPay wallet. SSL encryption covers data in transit. Access to account records inside our systems is restricted by role, so only the team members who need your data to resolve a request can see it. We keep logs of login events and flag access from unrecognised devices so you get notified before anything changes on your account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Security

Login attempts trigger an OTP verification step to your registered number. Unrecognised device access is flagged and you receive an alert before any account change is saved.

Data Retention

We keep your account data while your account is active. After closure, we hold records only as long as applicable rules require, then delete or anonymise them.

Your Right to Request

You can ask us to export, correct, or delete your personal data. We aim to acknowledge requests within a reasonable period and action them as quickly as the process allows.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to delete it, or correct anything we hold on file, our support team handles these requests directly. Reach out through any of the channels below and mention your registered account email so we can locate your records quickly. Players in Bekasi and across Indonesia can use the same contact paths — there is no separate regional queue.

Live Chat Open the chat widget inside your account dashboard. Describe your data request and our team will respond to confirm receipt and next steps.

Email Support Send your privacy or data request to our support address. Include your registered email and the specific data action you need — correction, export, or deletion.

Account Settings Some data updates — like your contact number or linked e-wallet details for DANA, OVO, or GoPay — can be changed directly from the Account Settings page without contacting support.

What Information We Collect and Why

nowgoul Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you choose to deposit via DANA, OVO, or GoPay, we record the transaction reference and wallet identifier to match your deposit to

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your account; we never store your full wallet PIN or password. We also collect device and session data — the type of device you use, your browser, and your IP address — so we can detect unusual access patterns and keep your account secure. If you
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reach out through our support channel, we keep a record of that conversation to help resolve follow-up queries. We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing. Data shared with payment processors like DANA, OVO, and GoPay
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is limited strictly to what those processors need to complete your transaction. We retain account data for as long as your account remains active and for a period afterward as required by applicable rules. You may request deletion or correction of your data at any time
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by contacting our support team. Access to our platform and the processing of your data depend on local law and are available only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on nowgoul

The questions below cover what we hear most from account holders about how their data is used, stored, and protected. If your question is not here, reach us through live chat or email and we will respond with a specific answer for your account situation.

We share only the minimum transaction data each payment processor needs to complete your deposit or withdrawal. We do not share your gaming history or account profile with them.

Yes. Contact our support team by live chat or email with your registered account email and request deletion. We will process it subject to any retention obligations under applicable rules.

Each login from an unrecognised device triggers an OTP to your registered number. You must confirm that code before access is granted, so your account stays protected even if your password is compromised.

We use session cookies for login continuity and analytics cookies to improve lobby performance. You can manage or block cookies through your browser settings; some lobby features may not work without session cookies.

After you close your account, we retain records only for as long as applicable rules require. Once that period ends, your data is deleted or anonymised and is no longer linked to your identity.

Reach our support team via live chat inside your account or by email. Describe what you believe happened and include your account email so we can investigate and respond with a clear update.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoNowgoul Glossary InfoFAQ

How nowgoul Handles Your Personal Data

Data Handling, Cookies, and Account Security

Cookie Use

Account Security

Data Retention

Your Right to Request

How to Reach Us About Your Data

Common Questions About Your Privacy on nowgoul

01 Does nowgoul share my data with DANA, OVO, or GoPay?

02 Can I ask nowgoul to delete my account data?

03 How does nowgoul keep my login secure?

04 What cookies does nowgoul use and can I turn them off?

05 How long does nowgoul keep my personal data after I close my account?

06 Who can I contact if I think my data has been mishandled?

Privacy Policy

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